Q: What items do you ship?
A: We only ship cookies in the U.S.
Q: When will my shipped cookies arrive?
A: Please expect all cookies to arrive on Thursdays or Fridays, as we usually ship on Mondays. If you would like a specific delivery date please let us know in the comments and we will try to accommodate your request.
Colonel's Confections cannot give a 100% guarantee as to when USPS will deliver your cookies.
Q: What service do you use to ship your cookies?
A: We ship cookies priority through USPS. They generally arrive within 2-3 days. States like Hawaii and Alaska may be longer. You should not have to sign for our packages.
Q: Where do you deliver?
A: We deliver to New Hanover County in NC.
Q: How much notice do I need to give for a delivery order?
A: Please order all deliveries to New Hanover 2 business days in advance.
Q: Can I make changes to my order? A: Yes, please notify us at support@colonelsconfections as soon as possible. If your order hasn't already been baked, we will issue a refund and you can re-order.